Frequently Asked Questions

At the heart of our work is a sincere commitment to faith, integrity, and purpose. 

We are a faith-based company that is spiritually centered on timeless principles to guide our services, business relationships, and the impact we foster within various communities. 

Our mission is rooted in compassion, wisdom, and a higher calling to serve with authenticity and care. While our values are spiritually grounded, we welcome and support people of all backgrounds and beliefs. 

                                                                You Are Welcome Here, Indeed!

Our services are non-therapeutic and does not substitute for mental health therapy care or counseling. We do not diagnose or treat mental health conditions. If you are experiencing symptoms of a mental health disorder or crisis, please seek help from a licensed mental health professional or contact your local 911 emergency services. 

In addition, any correspondence or materials provided to our clients should not constitute, substitute, and be construed as legal advice of any nature. For legal guidance, we advise you to consult with a licensed attorney or legal aid. 

Our expectation is for a positive, respectful, and equitable environment for everyone. 

We reserve the right to refuse, cancel, or discontinue a business relationship with anyone whose conduct disrupts the provision of our services or jeopardizes the safety of our staff, guests, or volunteers. Such circumstances may result in the immediate discontinuation of all communication and correspondence.

We enforce a strict zero tolerance policy for any behavior, including language, that is disruptive, harmful, disrespectful, illegal, inappropriate, provocative, threatening, violent, abusive, harassing, discriminatory, or sexually unwanted. Any participant demonstrating a behavior that violates this Code of Conduct may immediately be removed from or lose access to our platform or premises with or without warning, which may result in prohibition from future business relationship.

In the case of any seemingly threatening or harmful situation, the local police authority will be contacted, an incident report will be filed, and legal action may be taken. 

In the event of a breach of this code of conduct, an internal investigation will be conducted to determine next steps regarding a continued business relationship. If continuation is permitted, the participant may opt to reschedule the session. 

Unauthorized Recording:

• To promote open dialogue without concern for redistribution and to maintain integrity, privacy, and confidentiality, clients are not allowed to record meetings in any form (audio, video, screen capture) unless written permission granted in advance by Consulting You, LLC.

• Unauthorized recordings may be considered a breach of the service agreement and grounds for immediate service termination and cancellation of future services. 

Unauthorized Access:

• Our sessions are privately arranged and reserved exclusively for the individuals who have paid for the service or have been selected as a complimentary recipient. 

• Unauthorized attendees are strictly prohibited during virtual sessions. Any unauthorized access or background activity may trigger an immediate session lockout or termination by which may result in a reschedule. 

• All services are governed by the Terms and Conditions outlined in our service agreements, including purchased, complimentary, and awarded.

• The intended purpose of our service agreements are to establish clear expectations and ensure fair, ethical, and professional practices for both our organization and the clients we serve. 

• Our service agreement policy is applied consistently to all clients and is not based on any form of discrimination. 

• All clients are required to review and agree by signature to our service terms and conditions before services, of any kind, can be offered. 

• We reserve the right to refuse services to anyone who declines to acknowledge and accept the terms of our service agreements.

• To streamline our payment process, payment links are removed from the website. 

• Should you decide to move forward with a purchase, we will email you a secure payment link reflecting the preferred service plan you requested.

• Payments, once submitted, are nonrefundable, nonreversible, nonshared, noncredited, and nontransferable.  

• Full refunds are not offered; however, under special circumstances outlined in the service agreement, a partial refund may be considered at our discretion.

• If you know what service you want and are ready to may payment for your preferred service plan, simply request a:   "Payment Link" 

• Our sessions are privately arranged and reserved exclusively for the individuals who have paid for the service or have been selected as a complimentary recipient. 

• Unauthorized attendees are strictly prohibited during virtual sessions. Any unauthorized access or background activity may trigger an immediate session lockout or termination by which may result in a reschedule. 

• We understand that unexpected delays can happen; however, clients have a (15) minute grace period to join the virtual session. If you have not joined within (15) minutes of the scheduled start time, the session will be canceled and must be rescheduled. 

The virtual platform experience:

• Participants will submit to a name verification process prior to receiving access into the private virtual platform by which the system will time-stamp the attendance history. -- Once logged in, please remain in the virtual lobby until the host allows you entry access to start the meeting. 

• Attendees are encouraged to sign in the remote platform (5-10) minutes prior to the start time. Late participants will have access into the meeting space for the first (15) minutes after the scheduled start time that was prearranged for the session.

• In the case of technical issues, i.e., dropped line, stall, frozen screen:  If the participant log into the platform within the first (15) minutes of the start time, the system will time-stamp their attendance and allow reentry back into the meeting space, otherwise at the (16th) minute the system will automatically close the session and mark the participant as absent, signifying a no-show attendance. 

              Hours Purchased                                              Expiration Period

• 1-4 Hours or Sessions                Must be used within 90 Days of Purchase

• 5 (+) Hours or Sessions              Must be used within 180 Days of Purchase

• # 1:    ONE-ON-ONE 

Is a private personalized meeting reserved for a single person. The meeting will be designed tailored to the specific needs of the client. 

Once the client informs us they want to make a purchase, a secure payment link will be sent to their email. After payment is confirmed, the client will receive access to our company calendar in their email to conveniently schedule the meeting. 

When a client is ready to schedule additional sessions of the same paid service plan, may complete and submit a "Schedule" request form and wiithin (24-48) hours of the submission, a new calendar link will be sent to schedule your next appointment.

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• # 2:    GROUP 

Is structured for multiple participation to engage in collaborative discussions and receive guidance in a shared setting. Each member must individually sign up, prescreen, and submit payment for their attendance. 

Once all members decide to make a purchase, a service agreement and secure payment link will be sent to each member. After payment is confirmed, a representative will coordinate the meeting and distribute the prearranged calendar invitation to all registered members. 

When the group is ready to schedule additional sessions of the same paid service plan, only one member would need to complete and submit a "Schedule" request form and a representative will reach out to arrange a new calendar invitation session for all members of the same group and will distribute the preset calendar invitation out to all registered members. 

• The virtual platform is an online conference and meeting space. Participants can use a desktop, tablet, or laptop device. 

• The computer device must have a strong WIFI internet connection and be plugged into a power outlet. This is to minimize service interruptions or power outages.

• We do not recommend using cellphone devices due to frequency interferences.

• Participants must have properly functioning audio and camera equipment installed on their device. Otherwise, the attendee will not be able to hear or be seen in the virtual space; by which the meeting will be cancelled, pending reschedule.

• We highly recommend a headset device be worn during the entire session. This is to block excessive background noise, offering a better hearing and learning experience.

To ensure fairness and respect, the following policies apply to all services. By scheduling or booking a session, you are acknowledging and agreeing to the terms of these policies:

• ABSENT / NO-SHOW

Client who are unable to attend a scheduled appointment is required to give a (3) day notice of absence, by completing the "Notice of Absence" form.  

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• RESCHEDULING

If applicable, clients have (30) days from the day of a missed session to request to reschedule, by which after the thirty day grace period, the rescheduling opportunity will not be honored and the missed session will be consider forfeited and void. -- Make your request on the "Reschedule" request form. A secure payment or calendar link will be sent to your email addresss listed on your request. If payment is required the calendar link will be sent to your email after payment clearance, see your service agreement for more details.

• COMPLIMENTARY RESCHEDULE

Client may request (1) one-time complimentary reschedule, per service agreement. All recipients of a complimentary servce, service award, courtesy waiver, no-show appointment, or members of a group session are not eligible and are required to pay the rescheduling fee, no exception. Once used or disallowed, a rescheduling fee will be required, no exception.  

• COURTESY RESCHEDULING WAIVER

Client may request (1) one-time courtesy rescheduling waiver, per service agreement. All recipients of a complimentary service, service award, no show, or member of a group session are not eligible and are required to pay the rescheduling fee, no exception. Once used or disallowed, a rescheduling fee will be required, no exception. A courtesy waiver may only be requested after the complimentary rescheduling opportunity has been used or disallowed.

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• CANCELLATION

Client may request a cancellation of services at any time by completing the "Cancellation" request form. Upon receipt of notice, we will proceed with termination, effective immediately or as soon as reasonably practiable. All fees, payments, and charges remitted are non-refundable, except for those listed under special circumstances outlined in service agreement. Following the cancellation, resumption of services will require the execution of a new service agreement, which is subject to the most current pricing. 

• Complimentary service is an one-time courtesy offered on a voluntary basis.

• Complimentary service require a signed service agreement prior to participation. 

• Participants may discontinue at any time.

• Individuals may participate in a single session, a portion of a session, or decline further participation entirely. -- No group session opportunities allowed, only one-on-one.

• A one-time discount, at the rate of 10% of the first service order.

• This discount excludes the Income Tax Preparation Service.

• During your inquiry call, let us know that you are a new customer so we can properly note your eligibility for the new client discount, as our agents have limited access to our client database.

• After you confirm that you would like to proceed with a purchase, a secure payment link reflecting your 10% New Client Discount will be sent to your email.

• This is a one-time opportunity open for anyone!  --So whether you are considering business ownership, have an existing business or just started a new business, we encourage you to sign up for this opportunity. 

• Occassionally, we randomly select individuals to recieve two (1) hour complimentary consultation sessions and (1) complimentary discovery session as a special opportunity to receive guidance, insight, and support at no cost to you. -- No group session opportunities allowed, only one-on-one.

• Individuals who are selected will receive an official Award Letter via email notifying they are a chosen recipient. This Award Letter serves as confirmation of eligibility for the complimentary sessions. 

• Once you have made your decision, simply reply back to the same email indicating your acceptance or declination. --Recipients have (2) weeks from the email sent-date to respond back to us. 

• The Service Award Program sessions are limited, non-transferable, and subject to availability. This opportunity is offered as a courtesy and does not guarantee additional services beyond the awarded sessions.  (See, Complimentary Policy)

Click here to enter for your chance to win an opportunity "Service Award Program". 

• In appreciation to our clients, we offer a 10% discount during the entire months of:
  • January   ( New Year's )
  • December   ( Christmas )

• This promotion excludes the Income Tax Preparation Service.

• Once you confirm that you would like to proceed with a purchase, a secure payment link reflecting the 10% Holiday Discount will be sent to your email.

• In showing our gratitude for our client's trust, we are pleased to offer a 15% discount during the entire month of July, for our Client Appreciation Month.

• This promotion excludes the Income Tax Preparation Service.

• Once you confirm that you would like to proceed with a purchase, a secure payment link reflecting the 15% Client Appreciation Discount will be sent to your email.

• Event # 1.)   Once you confirm your intent to proceed with a purchase, a service agreement will be sent to you for review and signature. The agreement may be signed electronically or manually. After the signed agreement is received, a secure payment link will be issued for you to submit your payment.

• Event # 2.)   After payment processing, a private calendar link will be sent via email, within 24-48 hours for you to schedule a complimentary discovery meeting. This session is expected to take up to one-hour.

• Event # 3.)   Once discovery meeting is completed, the client will be ready to start scheduling appointments for their formal consultaion sessions. At the endpoint of the discovery session, the client may: 
  • Ask the representative to set up their initial formal consultation
  • Or, decide to schedule at a later time, see Schedule Request Form.

• For (2) or more formal consultation sessions:  Each session will include a review of open items, followed by discussion, and progress on to addressing new topics.